Site Policy & Other Information

​Order Processing & Shipping Policy

- Order Processing Time: Orders are processed within 1-2 business days.
- Standard Shipping: Orders over £50 qualify for free standard delivery within the UK (3-5 working days). For orders under £50, a £3.95 fee applies.
- Express Shipping: For faster delivery, choose express shipping at checkout for £5.95 (1-2 working days).
- Order Tracking: You will receive an order confirmation with tracking details once your package has shipped.

For international shipping, please get in touch with our team directly to confirm rates and delivery times to your location.

 

 

Returns Policy

We want you to be completely satisfied with your purchase. Our returns policy is designed to be straightforward and supportive:

- Returns Eligibility: We accept returns within 30 days of delivery. Items must be unopened, unused, and in their original packaging.
- Return Process: Please contact our customer support to request a return. Once approved, you’ll receive instructions and a return reference.
- Refunds: Refunds will be issued to the original payment method within 7-10 working days after we receive and inspect your returned item.
- Exchanges: If you wish to exchange an item, don't hesitate to get in touch with us to arrange the exchange and any necessary return shipping.

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Online Consultation & Service Bookings

We offer online consultations for skincare analysis, menopause, weight loss, and other wellness services:

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- Consultation Booking: Online consultations can be booked directly through our website. Upon booking, you will receive a confirmation email with further details.
- Cancellation Policy: Appointments can be rescheduled or cancelled up to 24 hours in advance. Cancellations made within 24 hours may incur a fee.
- No-Show Policy: The full fee may apply if you miss a booked consultation without prior notice.

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Product Information

All products are formulated to meet high standards of quality and efficacy. Always consult with a professional if you have specific medical needs or concerns. Should you have any product-related questions, our support team is here to help.

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Privacy Policy

Your privacy is extremely important to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it.

- Data Collection: We collect personal information (such as name, email, phone number, and payment details) for order processing, consultations, and customer support.
- Use of Information: Your information is used strictly to process orders, provide requested services, and enhance your shopping experience. We do not sell or share your information with third parties unless required by law or essential for service delivery (such as with payment processors).
- Data Security: We use industry-standard security measures to protect your data from unauthorised access, alteration, or disclosure. Our website is SSL-secured to ensure safe transactions.
- Cookies: We use cookies to improve your experience on our website. You can adjust your browser settings to decline cookies if preferred.
- Your Rights: You have the right to request access to, correction of, or deletion of your personal data. Contact our support team for assistance with data requests or concerns.

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Customer Support

If you have any questions regarding your order, shipping, returns, privacy, or consultation bookings, our friendly customer support team is available to assist you. Contact us via our live chat link.

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Thank you for choosing Rosem. We’re dedicated to supporting your health and wellness journey with trusted products, expert care, and a commitment to your privacy.